I submitted a transfer request to move a character from one account to another on the same server on 22 Oct. As of yesterday (exactly 3 weeks) i had not received anything from them other than the automated response, so I filled out a knowledgebase ticket thingee on their support site.
The repsponse I got back today was disappointing.
I wont quote it here because it was not boilerplate, and could probably be traced back to my account, but it basically said they had no record of my request and if I still wanted the character transferred, I needed to submit a new request. It also went on to say that they are currently processing transfer requests within 3 business days.
So while the canned auto-response email says it can take 3 weeks, apparently they are supposedly processing them within 3 days. I waited the full 3 weeks only find out that they had lost the request altogether.
I'll re-submit now and see what happens.
/sigh