ok adding my ongoing argument so far with sony
i have double checked with my CC company and although i have not been double billed i have payed for the expansion and then had the flag taken off my account however the refund would be acceptable
Response (TSR Rick S.) 09/29/2005 02:27 PM
I am sorry to say that none of your two requests can be granted. Your credit card has not been billed. Please consult your credit card company regarding this and reorder the download. If you are double billed then you will be refunded.
yes i understand that fact however the money has still left my bank account and gone into SOE's i do have proof and in my eyes this is Criminal theft. i will not reorder the expansion due to that fact, untill this matter is resolved.
either by
A recrediting my account with the DoD expansion
B refunding the preorder amout that i payed and allowing me to purchase the expansion at a preorder price
theses are the only two options i can accept and they are the only two open to you that i can see.
I do understand you have alot of customers to reply to but not reading the whole message and sending me an answer that i was alredy sent in a previous email is not acceptiable and is very bad customer service
Response (TSR Syrus M.) 09/29/2005 01:39 PM
There is a possibility that the billing info on the account is out of date, or there are billing discrepancies with the credit card we tried to bill. This will cause our system to revoke the pre-order from your account, so you would need to re-order. You can make the purchase for the Digital Download again easily by going in game or by ordering from the store website. Log in to the store website using the station name you want the expansion registered to. Submit billing info for that account to complete the purchase and to have the expansion flagged back on your account.
Customer () 09/26/2005 07:08 AM
Hi!
i purchased the DoD expan when it first became availabe on peorder for my accounts (i own two).
the account i have provided details recived an email about an error with the preorder which said (and i quote)
Dear
Due to a credit card billing failure we are unable to complete the
pre-order you placed on August 11, 2005, for the EverQuest(R) Depths of
Darkhollow(TM) Expansion - Digital Download (US/English Version). As a
result, your account has been re-flagged for a period of one week so
that you may still enjoy EverQuest(R) Depths of Darkhollow(TM) Expansion -
Digital Download (US/English Version) content while we resolve the
error. You may resubmit your correct billing information at the Station
Store (
https://store.station.sony.com). Once the error is resolved, the
temporary flag for EverQuest(R) Depths of Darkhollow(TM) Expansion -
Digital Download (US/English Version) will be reset with the proper
status.
Thank you.
Sony Online Entertainment Inc.
www.station.sony.com
upon reciving just one email i was unsure which account this was refering to, so i allowed the account to run out of time when i then revieved a ferther email (i quote again)
Dear
Due to a credit card billing failure we are unable to complete the
pre-order you placed on August 11, 2005, for the EverQuest(R) Depths of
Darkhollow(TM) Expansion - Digital Download (US/English Version). As a
result, your pre-order has been cancelled. You may attempt to place
your order again by visiting the Station Store
(
https://store.station.sony.com/).
Thank you.
Sony Online Entertainment Inc.
SOE Europe Limited for customers in the EU
www.station.sony.com
after loging on my account and seeing the DoD expansion no longer flaged for my account i went over my last few bank statements when i saw two trasactions from soe both for the same amount and exactly for the DoD expansion.
i recived a further bankstatement and there has been no refund for the dod expansion.
I would either like a refund and a chance to reorder the expansion at peorder prices or more preferably have my account recredited with the DoD expansion
thank you for your time
am in the uk and cant afford the international call
